Sectors in which Spotcheck work

Below are a selction of the sectors in which Spotcheck operate and examples of the work they have carried out.

Retailers

Ongoing mystery shopping on monthly and quarterly basis to look at customer service, selling skills, product range and merchandising. Price comparisons and competitor analysis.

Convenience Stores

Ongoing mystery shopping on monthly and quarterly basis. Store of the year competitions for symbol groups. Exit surveys and customer surveys for new openings and refurbishments and re- branding.

Restaurant- ongoing mystery shopping visits and telephone calls on monthly and quarterly basis to check service, menus and food quality.

Theatres

Ongoing monthly and quarterly mystery shopping to measure the whole experience including booking tickets (by phone or internet), quality of performance/show, and front of house hospitality.

Sandwich Bars

Ongoing monthly and quarterly mystery shopping to ascertain quality of service, quality of food, selling skills and value for money.

Visitor Attractions

Mystery visits made to different visitor attractions at specific times of the year to measure the quality of the attraction, customer service, engagement with the audience and value for money.

Educational Establishments

Mystery visits and telephone calls made to measure the customer experience at specific times of the year to gauge the student/visitor experience in all customer-facing areas.

Pharmacies

Ongoing monthly and quarterly mystery shops to measure customer care, services offered, product knowledge and advice.

Shopping Centres

Shopping Centre of Excellence Programme - including mystery visits to all stores, on site customer care training and exit surveys.

Local Government

Measurement of services against Customer Charter standards on a monthly and quarterly basis. Delivery of retail improvement programmes which include mystery shopping, mentoring and skills workshops.

Trade Associations

Mystery visits and telephone call to measure the set standards of performance for members of the association.

Insurance/ Banks

Mystery visits, mystery telephone calls to check customer service standards, products offered, selling skills and prices quoted on a monthly basis. Competitor analysis and price comparisons.

Call us today on 028 9086 6502 to find out how Spotcheck can assist you or fill in our enquiry form now.