Spotcheck offer the services below in a wide range of sectors from hospitality, retail, FMCG, private organisations and public bodies.
If customer service is important to you then mystery shopping is a vital tool for your business. Spotcheck has extensive expertise in the area of mystery shopping and operates in a wide variety of sectors including retail, hospitality, public sector, convenience stores, shopping centres and educational establishments. Our trained mystery shoppers visit or telephone businesses posing as ordinary customers and provide detailed evaluations of their experience using written reports or questionnaires. These are delivered to you online for fast turnaround and ease of reading.
Customer Satisfaction Surveys / Exit Surveys
The best way to find out if your customers are satisfied is to ask them. Customer satisfaction surveys can deliver powerful, incisive information and provide ways to gain a competitive edge. You will gain valuable information about your customers satisfaction with your product or service.
Business Award Judging
Spotcheck specialise in providing an independent and objective judging system for business awards. Business awards recognise the efforts of companies to promote excellence in the quality of their products, services and customer care. Through using a combination of other Spotcheck services such as mystery shopping and surveys Spotcheck can be the impartial judge for your business awards.
Spotcheck can help you identify the strengths and weaknesses of your competitors giving you the opportunity to differeniate your own business offering.
So you have done the mystery shopping, competitor analysis and surveys. You have identified areas of your business that need to be improved. Spotcheck can out together tailored training programmes for your staff that uniquely address the issues raised through the Spotcheck surveys
Call us today on 028 9045 4062 to find out how Spotcheck can assist you or fill in our enquiry form now.